Rashin Travel respects your privacy and is committed to protecting your personal data. This privacy notice will inform you how we look after your personal data when you visit our website or when you otherwise provide personal data to us via other means and tell you about your privacy rights. If you have any questions concerning your personal data and how we look after it then please contact us via support@rashintravel.com .
Policy Overview
In choosing to share your personal information with us, you will be agreeing to Rashin Travel holding and using your information as described in this policy.
If you no longer want us to process your personal details you can ask us to stop at any time.
For details of how we do this please see the full policy below.
We will need to make changes to this policy from time to time, to make sure that we are always providing you the latest information about what is happening to your personal information.
This policy was last updated on 21.05.2022
Generally, the type of personal information we collect about you is the information that is essential to facilitate your travel arrangements and bookings, to arrange travel related services and to improve our services on your behalf.
We therefore typically process the following types of personal information about you:
When we take your holiday bookings we also ask for details of your children who are travelling with you. We use this information to better understand how to provide the best service to your family in terms of future trips which may be of interest to you, offers and events, and we will not contact your children directly.
If you have provided details for someone else, for example when you are the lead passenger on a booking and you have booked other adults as part of that booking, we will not contact those persons unless this is required to perform our contract with you or them, or they have specifically opted-in to receive information from us.
When visiting our website we also collect information about your IP address and the pages you visit. This helps us to understand which areas of our website are most useful to our clients and make improvements. This does not tell us who you are and where you live until you choose to provide us with that information. Please see our Cookie policy for more information.
We usually collect your personal information directly from you during the course of your relationship with us. Your information may also be provided to us by a friend/family member who is booking on your behalf.
Generally, this collection will occur:
Processing
We will make sure that you receive the service you have requested, process any payments and send you information relating to that service.
If you have made a booking or an enquiry we will also send you regular details of offers, events and information on future holidays you may like to book with us. The method in which this is done will depend on the preferences you have indicated to us and you will be given the opportunity to opt out of receiving marketing materials and communications each time you receive them.
Marketing and Other Interactions
Receiving marketing information from Rashin Travel will always be your choice, and you can choose how you would like to receive that information from us.
You can also change your mind at any time, and we will keep your preferences up to date.
We limit the number of marketing communications we send to make sure we are not sending you too much. The maximum you would receive is two per year, in addition to communications that are not marketing-related described above.
We will only contact you by email if you have told us you would like to hear from us this way, or to let you know about future holidays you may like to take if you have booked with us previously. Every email will have a link to help you unsubscribe if you wish to stop this.
Job applicants
If you have applied to work for Rashin Travel, your personal information will only be processed for the purposes of recruitment, including processing your application and tracking recruitment statistics. You will not receive marketing communications from us.
Your information will only be accessible to our staff and contractors. We will never sell your personal information, or let other organizations use it for their own purposes.
We will only share your personal information where:
It is necessary in order to perform our contract of delivering holiday services to you. The categories of supplier that we need to pass your data to, are as follows: hotels, ground handling companies, airlines, transport companies, tour leaders and guides.
We have engaged a supplier or contractor to carry out services on our behalf, such as marketing fulfilment.
We are legally required to, or as a result of a lawful request by a governmental or law enforcement authority.
Our website may contain links to other websites that are outside our control and are not covered by this Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect information from you that will be used by them in accordance with their privacy policy, which may differ from ours.
We are committed to safeguarding and protecting personal information and will implement and maintain appropriate technical and organizational measures to ensure a level of security appropriate to protect any personal information provided to us from accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to personal information transmitted, stored or otherwise processed.
We also regularly review our measures to ensure they are up to date and in line with latest developments, particularly when we are handling payment information.
Data that is transmitted via the internet or in email, cannot be 100% secure.
We will take every reasonable precaution to keep your information safe but it cannot be guaranteed and so please be aware that any information you do transmit to us is at your own risk. Once we have received your information we will use our best effort to ensure its safety within our network.
We will only hold your personal information for as long as reasonably necessary to carry out services and administer your relationship with us. Typically, this is five years since your last interaction with us unless we are required to hold it longer for legal or taxation reasons.
If we dispose of your information it will always be done securely.
When you are travelling with us on a tour, as part of your experience a photo or video may be taken either by our tour guides, an employee of Rashin Travel or one of our partners or another passenger. We care about your privacy so if you do not wish for your photograph to be taken at any time, or to be included in any video, please let your tour group leader or the photographer know. Any photos taken by Rashin Travel (including employees and group leaders) will not be used for marketing purposes without your prior knowledge. Whilst we take every precaution to protect your privacy, we are not responsible for passengers who may take your photograph or video you without our knowledge.
On some occasions, we may engage professional photographers to take and obtain photos to use in our marketing materials. We ensure that all of our customers are notified prior to travelling on our trips if a professional photographer is being engaged and you have the right to say no or opt-out of being included in any photos being taken for these purposes, including any subsequent content or images use.
If you apply for a job with us, we will collect your CV details and supporting documents which include personal information. We will also request you fill in a form and will ask for your personal information, where necessary, such as your full name, contact details, home address, date of birth, sex, ethnicity (optional), accessibility requirements and details in relation to your passport and immigration information.
We do not and will not sell your personal information under any circumstances.
Our websites use a standard technology called ‘cookies’ and web server log. To find out more about the cookies we use, please see our Cookies Policy.
If you need help or have any questions about this policy and your rights with regards to the processing of your personal information please contact us at support@rashintravel.com
